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Thank you for supporting more people severely affected by mental illness

Emma Carrington

My name is Emma and I’m the manager of Rethink Mental Illness’ Advice Service, just one of the life-changing services that our generous supporters make possible.

Every year, my team of only seven advisors responds to over 7,500 calls, emails and web messages from people living with mental illness and those who care for them. Can you imagine how you’d feel though if your call to our Advice Service was not answered first time?

Frustratingly this is the case - at the moment we’re unable to answer over half of all calls that come in to us. And yet when we do, we know that being able to give practical advice and information can have a hugely positive impact on their lives.

Your generosity could help our Advice Service support many more people affected by mental illness who urgently need it.


A gift of £39 could help us to answer one call to the Advice Service.

Choose an amount...would help us give practical and personalised advice to those calling us...would help us to answer one call to the Advice Service....would pay for 2 people to attend a local support group for a whole year

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Not only did it recently win Helpline of the Year, but we also hear it first-hand from the people who’ve actually used the service:



I have been trying to reach out to so many different kinds of people, university teachers and advisors, police, legal advisors, about my problems. Finally, it was really moving to reach someone who actually sounded like they were willing to hear me out, without judgement. *

*Source: our recent satisfaction survey

Service user

So, thank you for your kind donation today. Your generosity means we can help more people severely affected by mental illness get the support they urgently need.

Need some help with this? Phone 0121 522 7007 or email supportercare@rethink.org
Registered charity number 271028. Registered in England 1227970. Registered Office 89 Albert Embankment, London SE1 7TP.
Rethink Mental Illness is the operating name of the National Schizophrenia Fellowship.